Which of the following actions is NOT part of the return process for devices?

The action that does not belong to the return process for devices is making a copy of the customer’s ID. In the context of returning a device, the primary focus is typically on ensuring that the device is properly reset and ready for the next user. This includes erasing all content and settings to protect the previous owner’s information, turning off features like Find My iPhone to allow a smooth transfer of ownership, and filling out any required return paperwork to properly document the return process.

Making a copy of the customer’s ID is not inherently necessary to facilitate the return of a device and does not contribute directly to the technical or procedural aspects of the return process. Instead, the return process emphasizes the preparation of the device for future use and accurate processing of the transaction itself.