What is the first step to add minutes to a Pay as you go customer's device?

To add minutes to a Pay as you go customer's device, the crucial first step is to go to RQ4 and input the airtime amount. This option directly pertains to the process of adding airtime, as RQ4 is typically where the airtime management actions take place in the system. Inputting the airtime amount ensures that the correct number of minutes is credited to the customer’s account.

Other methods, such as navigating to the settings menu or rebooting the device, do not directly facilitate the addition of minutes to a Pay as you go plan. While contacting customer service may resolve issues or provide assistance, it is not necessary for the straightforward process of adding airtime, which can be accomplished directly through the system by entering the airtime amount at the designated input point.